1. What kinds of saunas do you sell?
We offer a curated selection of indoor and outdoor saunas—from traditional barrel saunas to modern prefab kits—designed for easy setup and lasting performance.
2. Do you carry cold plunge tubs?
Yes! We feature high-quality cold plunge tubs that pair perfectly with your sauna for a complete wellness experience.
3. What grills and barbeques do you offer?
Our collection includes charcoal, gas and electric grills, griddles, and outdoor kitchen solutions chosen for their durability, design, and exceptional cooking results.
4. Do you deliver across Canada and the US?
Yes, we ship most of our products to both Canada and the United States. Delivery options and rates vary by product and location—shipping details are shown at checkout.
5. How long will my order take to ship?
Shipping times vary by product. Many items ship within 3–10 business days, while custom or larger orders (like saunas) may take longer. We'll provide tracking once your order is on its way.
6. Do you offer assembly or installation services?
While we don’t directly install products, many of our saunas and grills are designed for easy DIY assembly. We’re happy to provide guidance or recommend local professionals.
7. Can I see your products in person?
We are primarily an online retailer. If you’d like help choosing the right product, contact us—our team is ready to help you find exactly what you need.
8. What is your return policy?
We stand behind the products we sell. Most items can be returned within 30 days if they’re unused and in original packaging. See our Return & Refund Policy for details.
9. Do your products come with a warranty?
Yes. All of our saunas, grills, and accessories come with manufacturer warranties. Warranty details are available on product pages or by request.
10. How can I get help choosing the right sauna or grill?
We’d love to help. Contact us by email at support@saunaandfire.com or call 1-236-233-8186. Tell us about your space, budget, and needs—we’ll help you make the perfect choice.
